1. Data Controller
AC ESCAPE GAMES SRL, headquartered in Bucharest, str. Constantin Daniel nr. 21, is the controller of your personal data. You can contact us at info@theescaperoom.ro.
2. Data Collected
We collect the following categories of data:
- Contact data: Name, phone number, email address (via the contact form and booking system).
- Browsing data: IP address, browser type, pages visited, session duration (via Google Analytics and cookies).
- Marketing data: Preferences and interactions with our communications.
3. Purpose of Processing
- Processing and confirming bookings
- Communications related to our services
- Improving the website experience
- Compliance with legal obligations
- Customer support
4. Legal Basis
Data processing is based on: performance of a contract (bookings), your consent (newsletter, marketing), our legitimate interest (security, web analytics) and legal obligations.
5. Retention Period
Data is retained for the duration of the contract and for a minimum of 3 years thereafter, or longer if required by applicable legislation. Marketing data is deleted upon withdrawal of consent.
6. Your Rights (GDPR)
- Right of access — you may request a copy of the data we hold about you.
- Right to rectification — you may correct inaccurate data.
- Right to erasure — you may request deletion of your data under certain conditions.
- Right to restriction of processing — you may request that we limit the processing of your data.
- Right to data portability — you may receive your data in a structured format.
- Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.
- Right to lodge a complaint — with ANSPDCP (the Romanian National Supervisory Authority for Personal Data Processing).
7. Cookies
We use cookies for functionality, analytics (Google Analytics) and consent management (Cookiebot). You can manage your cookie preferences via the consent banner or your browser settings.
8. Third Parties
Data may be shared with: Bookeo (booking system), Google Analytics (analytics), submit-form.com (forms), Endorsal (reviews). All partners comply with GDPR requirements.
9. Contact
To exercise your rights or for any privacy-related questions, contact us at info@theescaperoom.ro or by phone at 0770 679 887.